Integrate Your Android or IOS With Your Business Phone!

Wed, Dec 06, 2017 / by Claudio Nespeca

Smartphones are ubiquitous in today’s world -- but their integration into our lives has been quite a chaotic process. As little as ten years ago, for example, the majority of US mobile users didn't even send text messages; whereas nowadays the vast majority of cellphone users have high speed internet access. 

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How to Foster A Culture of Open Communication in Your Organization

Fri, Nov 24, 2017 / by Claudio Nespeca

Communication is crucial to facilitating teamwork, productivity, employee satisfaction, and other important factors of success. Creating an organizational culture that promotes open communication between employees and between departments is a lofty goal -- and though achieving this can be quite the challenge, it is well worth the effort. Below, you will find a brief guide to promoting communication in your business:

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6 Tips for Inbound Sales Calls

Wed, Nov 08, 2017 / by Claudio Nespeca

Converting inbound calls into sales is obviously an easier task than converting outbound calls. After all, the customer took the initiative to begin communication, so clearly they do have at least some interest in the company, brand, product, or service.

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How Does Fiber-Optic Internet Compare With The Competition?

Thu, Oct 26, 2017 / by Claudio Nespeca

Because of the cost of installation and a natural resistance to change, many businesses and individuals are hesitant to pursue a Fiber-Optic connection. This decision is perfectly rational when it comes to a home environment: if you are happy with your current connection, then why change? When it comes to commercial use, however, the stakes are a bit higher. Your competition may already be utilizing this technology of the future, whether you have invested in it or not. And the benefits which Fiber-Optics offer are undeniable.

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9 Enhanced Features of Epik Networks Voice Over IP Calling

Thu, Oct 12, 2017 / by Claudio Nespeca

One of the most important reasons why many companies opt to route their phone network through the web is the ability to take advantage of enhanced call-management features. Here are 9 useful functions for clients of Epik Networks Voice Over IP Calling that your business could be utilizing:

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How to Optimize Your Contact Center Performance

Wed, Sep 27, 2017 / by Claudio Nespeca

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6 Signs that Voice Over IP Could be Right For Your Business

Tue, Sep 26, 2017 / by Claudio Nespeca

Your management of incoming calls plays a large role in determining your success or failure in important areas such as customer acquisition, customer satisfaction, and sales. This is why so many businesses are constantly looking to create easier, more effective, and more affordable contact center solutions. One of the most important developments to come out of this growing trend? The rise of Voice Over IP (VoIP) phone service.

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How Integrations Enable Better Decisions

Wed, Mar 15, 2017 / by Claudio Nespeca

To get ahead in a competitive business world, it is vital to have a communications infrastructure that is user-intuitive, and that can keep up with your company’s pace and agility. Technology advancements made in recent years are enabling business leaders to make smarter, well-informed decisions faster – by means of application integration.

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Overcome Internal Email Overload

Wed, Mar 08, 2017 / by Claudio Nespeca

In today’s fast paced work culture, with a greater number of employees operating out of office on irregular schedules to accommodate the completion of projects, we’ve become increasingly more reliant on web-based communications. The reality is, employees aren’t always guaranteed face-to-face, in person contact with their co-workers or superiors on a predictable basis – we therefore turn to email to fulfil this need.

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Managing Flat IT Budgets & Increased Workload

Fri, Mar 03, 2017 / by Claudio Nespeca

Median IT budgets for 2017 are not looking as promising or optimistic as we’d hoped. In fact, according to a survey conducted by CEB Inc this past October, budgets are expected to remain flat – how can companies stay efficient while managing a steadily increasing workload under such tight conditions?

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