One of the most important reasons why many companies opt to route their phone network through the web is the ability to take advantage of enhanced call-management features. Here are 9 useful functions for clients of Epik Networks Voice Over IP Calling that your business could be utilizing:
Your management of incoming calls plays a large role in determining your success or failure in important areas such as customer acquisition, customer satisfaction, and sales. This is why so many businesses are constantly looking to create easier, more effective, and more affordable contact center solutions. One of the most important developments to come out of this growing trend? The rise of Voice Over IP (VoIP) phone service.
To get ahead in a competitive business world, it is vital to have a communications infrastructure that is user-intuitive, and that can keep up with your company’s pace and agility. Technology advancements made in recent years are enabling business leaders to make smarter, well-informed decisions faster – by means of application integration.
In today’s fast paced work culture, with a greater number of employees operating out of office on irregular schedules to accommodate the completion of projects, we’ve become increasingly more reliant on web-based communications. The reality is, employees aren’t always guaranteed face-to-face, in person contact with their co-workers or superiors on a predictable basis – we therefore turn to email to fulfil this need.
Median IT budgets for 2017 are not looking as promising or optimistic as we’d hoped. In fact, according to a survey conducted by CEB Inc this past October, budgets are expected to remain flat – how can companies stay efficient while managing a steadily increasing workload under such tight conditions?
When the season is at its busiest, modernizing your company’s telecommunications channels might be the last thing on your mind. You fear there’s too much to get done, and that ushering employees into a new routine will do more harm than good. You’re convinced this isn’t a good time for making amendments, and continue relying on basic e-mail or the outdated PBX system your company is most familiar with.
Pick up the handset - key press - key press - key press… - Click log - close file. A simple action of calling a prospect and logging the call in your CRM. Took you about 30 seconds, not counting your call and note time. Not too long, right?
Let's multiply that number by 60 calls, then 5 days, then another 5 Sales Executives: 12.5 hours, still not a large number, let's bring it into numbers we understand better; multiply this number by (avg.) $25 per hour: $312.50, times that by 52 weeks: $16,250.
Quite a hefty number now.
As technology evolves, businesses have the opportunity to reap the rewards – opting for faster, more reliable methods for communication. There hasn’t been a better time to break away from traditional PBX systems in favour of something more integrated.
The line between work life and personal life is constantly being blurred, as employees strive to complete work during all hours of the day. Businesses are shying away from the traditional nine to five and moving towards more flexible work hours and more flexible work “places”. The ability to work on the go has become the standard, and more in demand. It’s become increasingly more common for companies to provide their employees with a business smartphone and here are the biggest reasons why: