When the season is at its busiest, modernizing your company’s telecommunications channels might be the last thing on your mind. You fear there’s too much to get done, and that ushering employees into a new routine will do more harm than good. You’re convinced this isn’t a good time for making amendments, and continue relying on basic e-mail or the outdated PBX system your company is most familiar with.
When it comes to piloting change – we understand there is never an ideal time. However, communication technology has altered dramatically over the last 10 years. If a business wants to keep up with its competitors, it must take initiative; consider where it can improve and make updates. Implementing Unified Communications will in fact boost productivity as it encourages employee collaboration. It also allows for the easy sharing of information, and is designed in a way that makes switching over user friendly. Don’t keep this update on your company’s backburner – here’s how the features of UC will better connect employees – both to one another, and to their work.
Unified Communications (UC) Builds User Awareness and Saves Time
Hosted UC can monitor each user’s status on the devices they are using. This information is then broadcast to other users in the system – displaying who is online, busy, inactive or not connected. This saves time because employees no longer have to shoot emails or make phone calls in the dark, rather these can be made or sent strategically when the person they are trying to reach is clearly available, and can respond promptly. This allows employees to prioritize other work if required. Employees can also post statuses about their geographical location, or updates about where they are on a project, great for on the go employees – keeping the whole office in the loop without the need for extraneous conversation.
Allows for More Organized Collaboration
Employees can also exchange and access text messages from any device connected to the system. IM can also complement a conference call. For example, when a manager is speaking, employees can voice concerns or questions over the IM – at which point the manager can address these directly or wait until an appropriate moment in the conversation. This helps keeps conference calls on track, and by extension shorter, and more focussed.
Makes File and Desktop Sharing Simpler and More Efficient
Sharing documents in a call allows multiple users to discuss and work on projects collectively – saving time on emails and storage space taken up by multiple versions of the same documents. This is also great when remote employees are joining forces on a campaign. As well with UC, a view of someone’s desktop can be shared with other users, allowing for closer collaboration over content, information and ideas.
Furthermore, traditional audio calling can be extended to video calling and conferencing – enabling companies to cut meeting times in half, and reduce travel costs while still fostering face to face relationships with coworkers.
Finally, the switch is seamless as your employees’ personal cell phones and tablets can be configured to function on the system. With converting to UC made this easy, there has never been a better time to break that lease on your PBX in favour of choosing a solution that brings your company’s communications into the future.
Topics: Unified Communication