Protect Your VoIP Phone System Security With Remote Monitoring

Wed, Mar 02, 2016 / by Claudio Nespeca

Network and VoIP phone security has gone from a looming concern to a high priority for most large companies. The more sensitive data we send over the Internet and internal networks, the more risks there are associated with cyber assaults. When some of the most secure databases in the world are being attacked—those guarded carefully by leading businesses and their consultants—the question of how to implement and budget for the proper safeguards is a big one. For telecommunications, one solution comes in the form of Remote Monitoring.

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How your hosted VOIP system could improve your customer acquisition

Wed, Feb 17, 2016 / by Natasha Kee

Acquiring new customers is the primary core of most business models. Advanced voice systems allow for features that can improve customer acquisition by creating a seamless and streamlined experience for the sales team. These features allow for a more effective execution when contacting leads:

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The 411 on Security for Business Voice Systems

Wed, Jan 20, 2016 / by Natasha Kee

Voice security is important. We’ve let you know a few things that can happen when you don’t encrypt your voice. But what can you do to protect your business from fraud and corporate espionage? We’ve interviewed security experts, Yoonseo Kang , from LegitChex to give insight on ways companies can protect their business voice systems from these potential vulnerabilities.

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How Telecom Technology Can Improve Talent Retention

Wed, Jan 21, 2015 / by Claudio Nespeca

Great talent is hard to find and even harder to keep. Working with people that are consistent and dedicated, skilled, and always moving forward is key to success. Company culture, pay, transparency, potential for growth and autonomy all play a part in attracting and keeping the right team. But what about your office technology? Telecom too can influence how your team feels and performs, and how likely key members are to stay on board.

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A Few Handy VoIP Features For Working Over The Holidays

Tue, Dec 16, 2014 / by Claudio Nespeca

With December comes the challenge of squeezing four weeks of work into three weeks or less. What better way to finish the year than to meet your deadlines and find yourself with genuine time off for the holidays? According to USA Today, one quarter of Americans will be working over the holidays, and that’s not counting the many of us in the business world that will be taking work home with us on our laptops, smartphones and tablets.

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Does The Cloud End Office Phone System End-Of-Life?

Tue, Dec 09, 2014 / by Claudio Nespeca

Business and IT leaders that have faced phone system end-of-life (EOL) know how the pace of technology can force a decision. As manufacturers and service providers release new technologies and phase out earlier models, businesses must either continue with their current system unsupported and with added security risks, or to invest in a new technology. But there’s another option. The cloud is fundamentally changing EOL and every business should know how.

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5 Ways To Reduce Business Cell Phone Costs With VoIP

Tue, Nov 18, 2014 / by Claudio Nespeca

In just 10 short years mobile devices have gone from convenient gadgets to extensions of our very selves. In the same timespan, they’ve also become primary expenses for consumers and businesses alike. In 2013, North Americans paid on average between $500 and $800 per year for cell phone plans, not including long-distance, roaming and overage charges.

What does this mean for a business of 10 employees with smartphones? How about 50 or 100? Fortunately, another way has emerged for businesses to deploy and budget for their employee’s mobiles.

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10 Ways Cloud VoIP Improves Interoffice Communications

Wed, Nov 05, 2014 / by Claudio Nespeca

Communications drives performance in nearly every aspect of business, as pointed out by the Harvard Business Review. How many projects are misguided, disasters mismanaged and solutions delayed due to poor communications? Pretty often for the average company. Where many solutions come from improved office culture and management philosophies, there’s one communication barrier that can only be remedied by better telecom and real user confidence: distance.

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3 Compliance Issues Made Simple With Cloud VoIP

Wed, Oct 22, 2014 / by Claudio Nespeca

IT compliance can mean many things. For most decision-makers it’s having proper control and access in their IT environment—a properly organized array of systems. For government bodies it means a level playing field across the market and the safety of sensitive consumer data. And of course the actual challenge of delivering on both across all business systems, from intranets to phone systems, falls onto IT leaders.

Some relief comes via the cloud: outsource the system and allow specialists to deliver on compliance as part of the service.

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3 Ways Hosted VoIP Can Turn Call Agents Into Customer Service Leaders

Tue, Sep 09, 2014 / by Claudio Nespeca

As with most positions, customer service employees need the right tools to do their job well.  Advanced telecommunication has proven its value in the customer service arena, and is now as important to the success of your customer service as consideration, communication skills and product knowledge.

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